What you’ll see:

• Staff attending training courses they don’t need
• Staff avoiding training that is provided
• Inappropriately-skilled staff being assigned to tasks, often without knowledge of the deficiency
• Staff aren’t released to attend training they do need.

Why Should You Care? Because…

• You compromise your competitive edge if staff are not appropriately skilled for the tasks you’re competing for
• Staff who get frustrated at not getting the training they need may look elsewhere for a job
• Customer confidence is eroded when they find out that inappropriately-skilled staff are assigned to their project
• The productivity difference between highly skilled/unskilled staff (at least in software) is documented in the organization.