July 07 2009

What is the impact when the organization not doing proper Measurement Analysis?

What you’ll see:

  • Measurements unknowingly used inappropriately/ out of context
  • Management by perception/judgment vs. by fact
  • Measurement presentations being used to confuse rather than enlighten
  • Useless measures being collected

Why Should You Care? Because…

  • Poor decisions that cannot be justified reduce customer and staff confidence
  • Collected measures don’t allow you to quantify how close you are to meeting your business goals
  • Having no valid basis for prioritizing improvements could lead you to significant wasted overhead time, effort, money
  • High risk for not meeting customer expectations wrt. delivery/quality of product.

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